NetSuite Service Management

• ACCELERATE service delivery and manage complex service operations with the Service Management Dashboard which provides visibility and drill-down capabilities into key performance indicators.
• REDUCE costs by ensuring the right resource, skills and equipment are dispatched quickly and accurately.
• IMPROVE customer satisfaction by providing world class service delivery. Ensure customer knowledge including products, warranties, contracts, locations and service history is readily available to your customer service reps.
• INCREASE profitability by managing closed-loop service delivery from service request to dispatch, resolution and invoice, which are essential for customer satisfaction and overall profitability.

Service Management Dashboard

• Real-time Service KPIs
• Work Orders
• Contracts
• Resource Schedules
• Inventory Logistics
• Profitability

Service Contracts Management

• Unified view of contracts portfolio
• Optimize contract renewals
• Ensure contract profitability
• Manage warranty exposure
• Bill and recognize revenue accurately

Service Scheduling

• Technician Availability, Skills & Location
• Service Prioritization
• Material & Equipment Required
• Maintenance / Warranty Information
• Customer Specific Instructions

Work Order Management

• Assign Technicians & Equipment
• Track Time, Expense, and Parts
• Monitor profitability
• Invoice and Bill efficiently

Depot Repair

• Ensure inventory and parts availability
• Manage multi-location parts inventory
• Manage depot repair activities
• Track parts requisitions and ordering
• Effectively process returns

As an integrated service management solution that enhances productivity across the service order lifecycle, Service Management energizes the work-order to cash process to deliver enhanced services levels and maximize productivity.